The Synagen "Knowledgebot"

Plug-in chatbot website/whatsapp/phone* widget for your existing website or call centre

Can be integrated with your CRM, email, phone, whatsapp, or any other system with an API.

The Problem

  • Growing your business means increasing customer service and sales staff.
  • Staff is expensive and unreliable.
  • SOPs and other business documents are scattered and hard to find, making answering customer enquiries difficult.
  • Customers kept on hold hang up.
  • Bad customer experience = bad reviews.
  • Providing 24/7 support may be infeasible.

The Solution

  • Make the Synagen Knowledgebot your frontline support.
  • All your SOPs, FAQs and other business documents are encoded and available instantly, to give an informed response to every query.
  • Anything that can't be resolved creates a support ticket.
  • Is aware of urgency in a request and can send phone text message and emails according to your business rules.
  • Can be configure to integrate with your Synagen Calltaker CRM or your existing CRM, or any other system that supports API integration.

Ready to Enhance Your Customer Service?

Let's implement an intelligent solution that provides 24/7 support for your customers and integrates across all your systems.

Get Started

24/7 AI-Powered Customer Support

Transform your customer service with our fully integrated, intelligent chatbot solutions.
Our AI-powered chatbots provide instant responses, handle common queries, and seamlessly integrate with your existing website or call centre operations.

What We Offer

CRM Integration

Can be integrated with your CRM or any software that exposes an API interface.

Easy Install

If you do not have the technical expertese to add this to your website, we can do it for you.

Runs 24/7

Round-the-clock customer assistance without human intervention

Uses Your SOPs

Our chatbot uses your Standard Operating Procedures and business documents to give an educated, accurate answer every time.

Multi-channel Integration

Seamless integration across web, phone, and messaging platforms

Easy Integration

Simple plug-in solution that works with your existing systems

Intelligent Responses

AI-powered natural language processing for human-like conversations

Trackable Conversations

All conversatons can be stored for later analysis. What are the most common enquiries?

Ready to Enhance Your Customer Service?

Let's implement an intelligent chatbot solution that provides 24/7 support for your customers and integrates across all your systems.

Get Started

Implementation Process

1

Zoom Call

Tell us about your business need and what we can do to resolve it.

2

Decide on Functionality

Design conversation flows and response patterns tailored to your business.

3

Integration Setup

Configure the chatbot widget for your website or call centre system.

4

Upload Documents

Ingest your SOPs and other business information, categorised by functional area (eg, HR, Warehouse, Retail Sales, IT Service Request).

4

Testing & Training

Test the chatbot responses and train it with your specific business knowledge.

5

Launch & Monitor

Deploy the chatbot and continuously monitor performance for optimization.

Ready to Enhance Your Customer Service?

Let's implement an intelligent chatbot solution that provides 24/7 support for your customers and integrates across all your systems.

Get Started

Contact Us Now to organise a Zoom call to Setup Your Chatbot