Fair Use and Acceptable Use Policy

1. Unlimited Service
The Synagen AI Receptionist subscription includes unlimited incoming calls, SMS messages and customer records for normal, legitimate business use, subject to this Acceptable Use Policy.

2. Permitted Use
The service is intended to manage genuine customer enquiries, lead qualification, appointment bookings, callback requests and associated business communications.
Customers must not use the service for unlawful activities, unsolicited bulk messaging, artificial traffic generation, automated call flooding, fraudulent activity or other activities that compromise the service or impose unreasonable demands on its infrastructure.

3. Usage Monitoring

Synagen Systems may monitor service usage, including call volumes, call durations, SMS volumes and system resource consumption, for security, service reliability, capacity planning and abuse prevention, in accordance with its Privacy Policy.

4. Excessive or Abnormal Usage
Where usage patterns indicate suspected misuse, fraud, security threats or consumption materially outside the intended operation of the service, Synagen Systems may investigate and contact the customer to resolve the issue.
High legitimate business usage will not, by itself, constitute misuse.

5. Service Protection
Where reasonably necessary to protect service security, reliability or availability, Synagen Systems may implement proportionate temporary measures, including rate limiting or restricting the affected functionality.
Except where immediate action is reasonably necessary to prevent fraud, security threats or material service disruption, Synagen Systems will provide notice and a reasonable opportunity to resolve the issue before imposing restrictions.

6. Suspension and Termination
Synagen Systems may suspend or terminate services where a customer materially breaches this policy and fails to remedy the breach following reasonable notice, or where immediate action is reasonably necessary to address serious fraud, unlawful activity or security threats.
Customers will be informed of the reasons and available remedies where lawful and practicable.

7. Changes to This Policy
Synagen Systems may update this policy for legitimate operational, security or legal reasons. Customers will receive reasonable advance notice of material changes and may cancel without penalty before such changes take effect.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded under Australian law.