The phone keeps ringing.
The receptionist is designed to answer naturally, explain the recording process and gather a useful job brief.
Synagen Receptionist · Early access
Every enquiry answered. Every lead ready to act on.
A multi-channel AI receptionist being built for service businesses that cannot stop work every time the phone rings—but cannot afford to lose the customer either.
Designed for: landscapers, electricians, plumbers, clinics and other appointment or quote-based businesses.
S
One receptionist
One conversation history
☎PhoneNatural voice
✉SMSQuick replies
◎WhatsAppRich messages
@EmailFull context
24/7First response
4 channelsOne lead history
Human handoverWhen judgement matters
Australian focusPrivacy and recording considered
The missed-lead problem
Customers move quickly. Your business day does not always let you.
A caller may try someone else after one missed call. A message can disappear beneath a day’s work. And when the same person contacts you on another channel, the context is usually lost.
The enquiry still matters.
Customers receive an immediate acknowledgement instead of waiting until the next business day.
The story stays together.
Phone, SMS, WhatsApp and email interactions are matched to one prospect wherever possible.
Meet customers where they are
Four ways in. One organised conversation.
Each channel has its own rhythm. The receptionist keeps the brand, lead details and follow-up consistent.
Phone
Natural voice conversations capture the caller’s service, location, urgency and preferred callback time.
Powered by Twilio + conversational voice AISMS
Concise replies help customers take the next step without forcing them through a long form.
Fast, familiar and easy to continue laterCustomers can share richer details through the channel many already use every day.
Supports a consistent message historyLonger enquiries are read, acknowledged and connected to the same lead profile.
Thread-aware and attachment-ready by designUseful qualification, naturally
A conversation—not an interrogation.
The receptionist progressively captures what your team needs to prepare a quote or callback. It asks only for missing details and can pick up the conversation later.
- Customer name and best contact details
- Requested service and job description
- Property address or service suburb
- Urgency and preferred callback time
MW
High priorityMichael WardQualified lead · SMS + phone
- Service
- Hot water system replacement
- Location
- Burleigh Waters
- Timing
- As soon as possible
- Callback
- Today, before 5pm
AI summary
Existing unit has failed. Customer has supplied the make and a photo by WhatsApp. Property access is available this afternoon.
The customer journey
Quick for the customer. Clear for the owner.
Recognise
Identify the receiving business and match the caller or sender to an existing prospect when possible.
Understand
Use the organisation’s services, service area and instructions to guide a natural conversation.
Capture
Store the message history and update the structured lead profile as new details emerge.
Handover
Score urgency, notify the owner and provide the context needed for a confident human response.
Practical guardrails
AI should reduce risk—not create another kind of risk.
The product architecture separates each business’s data and instructions, validates provider webhooks and retrieves credentials only from Google Secret Manager at runtime.
Tenant separation
Every record and query is scoped to the organisation.
No secrets in application files
Credentials are fetched at runtime and are not written to the database or control documents.
Australian compliance focus
Privacy, commercial messaging and call-recording requirements are included in deployment planning.
Common questions
What early pilot businesses usually want to know.
Will it replace my team?
No. It is designed to handle first contact and routine qualification, then give the right person a useful handover. Customers can still request a human.
Can it learn our services and service area?
Yes. Each organisation has its own controlled instructions, service catalogue, operating procedures and escalation rules.
What happens if the AI or a provider is unavailable?
The production design includes fallback handling, such as acknowledging text enquiries and capturing voicemail so the lead is not silently lost.
Is the product available now?
The foundation and first SMS workflow are under active development. Synagen is inviting a small number of service businesses to discuss pilot requirements.
Help shape the first release
Tell us where customer enquiries get difficult.
A practical pilot starts with your real workflow: the calls you miss, the questions customers repeat, and the information your team needs before following up.